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Why zö

At zö, we consistently find ourselves working with the brands that are trying to do something new, fresh, and better than the other players in their competitive arenas. We often say that we’re the marketing department for small to mid-sized businesses, but if we’re really showing our hand: we’re the marketing department for the brands that hit different – the brands that move the world forward.

Client Services Liaison

About zö Agency:
zö Agency stands at the intersection of creativity and strategy, dedicated to redefining the way brands engage with their audiences. As we pave the way for future growth, we seek an enthusiastic Client Services Liaison to embody our values and mission in every interaction. This role is tailored for individuals poised to make a significant impact within the marketing and client services landscape, offering a unique opportunity to grow alongside a leading creative agency.

Role Overview:
The Client Services Liaison serves as the ambassador of zö Agency, playing a crucial role in expanding our network and ensuring potential new clients experience a seamless introduction to our services. From networking events and conferences to managing the initial intake of new prospects, you will be instrumental in nurturing client relationships throughout their induction journey with zö.

Key Responsibilities:

Brand Ambassadorship: Act as the face of zö Agency at industry gatherings, showcasing our innovative solutions and forging meaningful connections.
New Prospect Intake: Serve as the primary contact for potential clients, guiding them through the initial engagement stages with our agency.
Client Relationship Management: Oversee the induction process for new clients, ensuring a smooth transition to their client services team and fostering consistently positive experiences.
Collaboration and Coordination: Liaise with the client services team and strategists to ensure the clients needs are nourished, acting as a bridge to success.
Feedback and Insights Gathering: Collect and analyze feedback from prospects and new clients to drive continuous improvement in our services, content management, brand voice execution and client management practices.

Ideal Candidate:

A natural extrovert with excellent communication and interpersonal skills, thriving in networking and relationship-building opportunities.
Passionate about the creative and marketing industry, with a strong desire to learn and excel in this field.
Exceptionally organized, capable of juggling multiple projects and clients with meticulous attention to detail.
Brings a proactive and enthusiastic approach to challenges, contributing significantly to the success of zö Agency.
An out-of-the-box thinker who looks for new and authentic ways to engage with prospective clients
While prior experience is not mandatory, a bachelor’s degree in marketing, communications, or a related field is preferred.

What We Offer:

An opportunity to kickstart your career in a role with substantial growth and development prospects within the agency.
Exposure to a diverse range of clients and projects, providing invaluable experience and learning opportunities.
A vibrant and supportive work culture that celebrates creativity, innovation, and individual growth.
A competitive salary and benefits package, designed to support both your professional and personal development.

Join Us:
If you are an extroverted individual eager to dive into the world of client services and make a meaningful impact from the outset, zö Agency welcomes you. We are committed to fostering talent and equipping our team with the necessary tools and support to excel. Apply now to embark on a journey that promises to redefine client engagement and elevate brand storytelling.

GRAPHIC DESIGNER

What you’ll bring to the table

Proven experience in client/stakeholder presentations.

Highly organized with an acute attention to detail and an ability to deliver production-ready files.

Fluent in working within existing brand guidelines and in accordance with its standards.

Experience executing design projects across a variety of digital and traditional channels.

Robust experience creating client presentations and pitch decks.

Ability to work under pressure and meet deadlines in a fast-paced creative environment, juggling multiple projects at once and delivering on-time.

A passion for traditional design principles, and a strong ability to both apply and challenge them.

Highly motivated and hands on, with exceptional initiative and follow-through.

Experience in collaboration across multiple teams and departments.

What you’ll do

Guide the experience that connects users with content.

Create projects from concept to completion, ensuring creative continuity and success for all clients.

Work with creative teams to execute strong visual concepts from start to finish.

Create innovative design solutions for any given brief.

Create mood boards, storyboards and motion pieces.

Retouch photos or create comps for presentations.

Create materials for internal projects as well as new business prospecting and proposals.

Work with team members to ensure the creative vision is consistently executed at a high standard.

Experience:

5+ years in a graphic or production designer role.

Proficiency in Adobe Creative Suite, with a focus on InDesign, Illustrator and Photoshop.

Familiarity with Google Suite: Docs, Sheets, Slides, Drive, etc.

Bachelor’s degree in Arts and Communication or a related field.

Excellent oral and written communication skills.

DIGITAL STRATEGIST

What you’ll bring to the table

Experience leading the development of digital marketing campaigns for small and large brands across a variety of industries.
Proven experience in client/stakeholder presentations.
Experience with all phases of the strategic planning and design process, from discovery and research to briefing, design and testing.
A broad set of strategic skills and experiences focusing on digital strategy, digital marketing, research and content planning, with a deep understanding of user experience, analytics and digital transformation.
Experience in collaboration across multiple teams and departments.

What you’ll do

Assess our clients’ current online presence, identify weaknesses, and optimize channels and tactics to accomplish campaign goals.

Lead the creation of strategic deliverables, map customer journeys, and craft and present briefs.

Design and execute ad campaigns on a variety of channels.

Analyze the performance of our assets and adjust our strategy accordingly.

Deliver reports on our growth and progress.

Experience:

5+ years in a digital strategy or digital marketer role.

Proficiency in content creation, SEO, paid and organic channels.

Bachelor’s degree in Marketing or related field.

Excellent oral and written communication skills.

ACCOUNT STRATEGIST

What you’ll bring to the table

Experience acting as the liaison between our agency and our clientele.
Proven experience in client/stakeholder presentations.
Experience with new business development and utilizing sales and communications frameworks for pursuing prospects and growing existing client relationships.
Experience developing strategies, tactics and processes for effective sales lead generation, sales follow-through, customer relationship management, and client retention.

What you’ll do

Retain and grow business from currently active clients.

This includes marketing strategy and tactics, product demonstration, sales techniques and sales control systems.

Work cooperatively with other departments to represent the interests of your clients without compromising core company values.

Experience in collaboration across multiple teams and departments.

Generate revenue and meet monthly sales goals through proven, effective outside sales techniques.

Experience:

3+ years in an outside sales or account management role.

Bachelor’s degree in Business, Communications or related field.

Excellent oral and written communication skills.

zö agency is proud to be a woman-owned, immigrant-owned business. Our commitment to putting together the best possible team is evident in our focus on hiring people through a framework of diversity and inclusion. We enthusiastically encourage individuals from a variety of lived experiences to reach out.